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Original topic:

Wifi and Bluetooth Buttons not working?

(Topic created: 05-20-2021 08:15 PM)
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yuhhh
Asteroid
Options
A Series & Other Mobile

my Bluetooth and Wi-Fi buttons won't work and i don't know what do 

1 Solution


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Solution
SamsungRei
Community Manager
Community Manager
Options
A Series & Other Mobile

@yuhhh I understand how frustrating this can be. Have you reset the Network Settings?

Open the network settings.

  • Navigate to and open Settings. Search for and select Reset network settings.

  • Reset the network settings.

    Tap Reset network settings again, and then tap Reset settings. You may be prompted to enter your security credentials. Tap Reset to finish.

Try connecting to Bluetooth and Wi-Fi while in Safe Mode. https://www.samsung.com/us/support/answer/ANS00062983

The last troubleshooting step would be to do a complete backup and factory reset of the phone. https://www.samsung.com/us/support/answer/ANS00062029

If you are still experiencing connection issues with the Bluetooth and WiFi, service would be recommended.

You can use the following link to find a list of service centers in he U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html



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8 Replies
Andrejklol
Galaxy
Options
A Series & Other Mobile
Try resetting the device.
Andrejklol
Galaxy
Options
A Series & Other Mobile
Did it work?
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yuhhh
Asteroid
Options
A Series & Other Mobile
no its still the same
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Andrejklol
Galaxy
Options
A Series & Other Mobile
May have to do something with the model
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Andrejklol
Galaxy
Options
A Series & Other Mobile
Have you tried updating your device
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yuhhh
Asteroid
Options
A Series & Other Mobile
yes and oh okay
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Andrejklol
Galaxy
Options
A Series & Other Mobile
That's all I can do a mod has to help from here
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Solution
SamsungRei
Community Manager
Community Manager
Options
A Series & Other Mobile

@yuhhh I understand how frustrating this can be. Have you reset the Network Settings?

Open the network settings.

  • Navigate to and open Settings. Search for and select Reset network settings.

  • Reset the network settings.

    Tap Reset network settings again, and then tap Reset settings. You may be prompted to enter your security credentials. Tap Reset to finish.

Try connecting to Bluetooth and Wi-Fi while in Safe Mode. https://www.samsung.com/us/support/answer/ANS00062983

The last troubleshooting step would be to do a complete backup and factory reset of the phone. https://www.samsung.com/us/support/answer/ANS00062029

If you are still experiencing connection issues with the Bluetooth and WiFi, service would be recommended.

You can use the following link to find a list of service centers in he U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.