JUMP TO SOLUTION Solved

Original topic:

Anyone skilled in the art of Samsung Laptop/Earbuds Auto Switch?

(Topic created: a month ago)
1934 Views
NFEmmanuel
Cosmic Ray
Options
Computers
I recently received my Galaxy Book5 Pro 360 and Galaxy Buds3 Pro and I've loved everything about them so far... except the autoswitching feature for the buds. No matter what it just doesn't seem to work as advertised.

Sometimes I'm listening to music on my laptop, switch to my phone to watch a quick video on my phone, but then it's really difficult to switch back to my laptop: the audio won't play sometimes even though it says it's connected and no audio is coming out of my phone. Same issue other way around sometimes. Sometimes it's so bad, I'm in a public space, holding my breath before opening TikTok for fear the sound comes out the wrong place, or upset when music doesn't play because of the headphones switching, or worse, playing out loud and waking up my roommates.

Most times I end up having to put the buds back in the case or even completely reset the buds just to get them to work. Best case scenario, I wait a few extra seconds and then it works OK but that's definitely not reliable.

Does anyone know if this is a Samsung issue, or if there's some way I can fix it on my end because this feature was one of the main deciding factors between this laptop and a couple others I had in mind.

Thanks, all!

(P.S. will post in some sub reddits in hopes for best result)

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Hello @NFEmmanuel! Thank you for reaching out! Unfortunately this feature is not available on the galaxy book5, that being stated it may work some, but it's not intended. As this feature is mainly for devices that run One UI 3.1 or above such as phones, watches, tablets and certain TV's 2022 and above. Please see the following link to get more help about this feature.

 

https://www.samsung.com/us/support/answer/ANS10002627/

View solution in context

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Hello @NFEmmanuel! Thank you for reaching out! Unfortunately this feature is not available on the galaxy book5, that being stated it may work some, but it's not intended. As this feature is mainly for devices that run One UI 3.1 or above such as phones, watches, tablets and certain TV's 2022 and above. Please see the following link to get more help about this feature.

 

https://www.samsung.com/us/support/answer/ANS10002627/