Original topic:

FORGOT PIN FOR MY COMPUTER

(Topic created: 10-30-2023 01:15 PM)
518 Views
Gamblegirl
Astronaut
Options
Computers

I have a Samsung Book Ultra 3 and I do not remember my pin. When I hit "get a new pin" nothing happens. Any ideas how to re set my pin? To be fair it's been months since I've tried to use it especially since I initially entered the wrong email address. 

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Hello! Thank you for reaching out! I see how this can be frustrating with not being able to sign in to your laptop. I would recommend trying the information in the following link: https://www.samsung.com/us/support/answer/ANS00062948/.  If you are having trouble signing into windows you will need to reach out to Microsoft support to get your password resetting for your account.