Original topic:

Galaxy Book2 360 does not boot

(Topic created: 2 weeks ago)
cmyoo53
Astronaut
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Computers

This message shows after Samsung Logo when I turn on the laptop. 

"All boot options are tried. Press F4 key to recover with factory image using Recovery or any other keys for next boot loop iteration."

When I press F4, it does not get me to the Samsung recovery but keeps going back to the same message. When I get in BIOS configuration by pressing F2, it does not seem to recognize SSD. under SATA Port 1 "Not installed" 

It occurs randomly. Sometimes it seems working fine and I can see NVME Port 1 is recognized in BIOS configuration. I did factory reset twice, updated all drivers and Windows. It still happens. I'm not sure if it is BIOS problem or I have a bad SSD. My BIOS version is P10RGJ. 

20230413_160107.jpg20230423_102459.jpg20230423_103011.jpg

2 Replies
TacoMaster63
Comet
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Computers
It's possible, as you mentioned, that the SSD is bad. If you have any extra SSDs laying around, or you could borrow an empty drive, I highly recommend trying that to help diagnose the problem
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Options
Computers
Samsung needs to unify the firmware versions next time across Galaxy devices next time (for example, P10RGJ.072.230412.HC.NP730QEDXXU1CWD8), so that we can see the region associated with the firmware.
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