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After resetting my computer. When trying to set up smartthings my Galaxy book keeps saying this even though I've deleted it from find my... View Post 
Samsung_Moderator
Hello, We understand how frustrating it can be to set up a device after resetting it. Make sure you ... View Post |
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My Galaxy Book Pro 3 has stopped offering me the ability to login with the fingerprint that I set up in Windows Hello on Win 11. When I try to use... View Post 
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I tried multiple times to register the product, but registration fails everytime saying it can't find the product, both serial number and model... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be frustrating with not being able to register... View Post |
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Hello, Since around the last month, I found an issue in my Galaxy Book 4 Pro 360: bluetooth keeps disabling itself. When it happens, I log in as... View Post
Samsung_Moderator
Hello! Thank you for reaching out! This may be an issue with authorization if you are enabling it, a... View Post |
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Is there any way I can make the RTX 4070 the default graphics card instead of the internal GPU similar to what one can do to a lenovo unit? I am... View Post
Samsung_Moderator
After looking into this further from what I'm seeing is that while you may be using the integrated g... View Post |
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As the fingerprint reader on my notebook doesn't work very well, I'm often prompted to enter my PIN after about three failures. Is there a... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this would be useful, but this is a safety feature that... View Post |
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Hello, My new employer requires screen recordings mostly from YouTube. I started screen recording from my Galaxy S23 FE and have... View Post
Samsung_Moderator
Hello! Thank you for reaching out! From my research you should be fine to record 4k videos, it would... View Post |
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I have recently bought a Galaxy Book4 Pro (Core Ultra7, 32GB, Arc Graphics) and am experiencing terrible latency when running the Citrix desktop... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend reaching out to Citrix support for further help... View Post |
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I'm using Galaxybook3 Ultra and it's been not turned on even though the battery is fully charged. LED is green light when I put the charger... View Post
Samsung_Moderator
Hello! Thank you for reaching out! That is strange how your laptop will not turn on. I would recomme... View Post |
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Hello, I have the problem that after the most recent BIOS update of my Galaxy Book 3 it does not power up when opening the lid anymore. Does... View Post 
Samsung_Moderator
After searching around more the setting may have been hidden, I would be unable to speculate if it w... View Post |
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Update received the laptop back. Instead of fixing the issues, the repair center turned the features off. No finger printer sensor, no facial... View Post 
userybysXnPLxA
I have read your response. In none of the advertisements or discrptions that( I seen) for the book 4... View Post |
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Hello, all! I have recently purchased a 16" Galaxy Book4 Pro in the US with model number NP960XGK-KG1US. I have had to take this model of... View Post 
Members_EFWnnfa
It appears that disabling fastboot in the Windows 11 Control Panel resolves this issue. I'm still th... View Post |
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I have enabled "startup when lid is opened" in Samsung settings. However, this feature no longer works after a recent BIOS update that... View Post |
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Any suggestions on the best settings to achieve the longest battery life in a single full charge? Thank you View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend trying the information below. 1. Reduce the num... View Post |
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We have issues with Zoom and Galaxy book2 360. When we use 'Test Speaker' with Zoom app, it does not give any audio. Other app audio is... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend reaching out to zoom support directly for this ... View Post |
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My device will not start up. Does anyone have any tips on what I can do to get it to fire up? I've already opened it and disconnected the... View Post
Samsung_Moderator
Hello! Thank you for reaching out! If you are able to the only option that may work would be to try ... View Post |
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I traded my s8 ultra for the book 4 pro 360. Right now it was a mistake. I am in the Samsung ecosystem watch, phone, monitor, tablet, tv, now... View Post
userybysXnPLxA
UPDATE: I reached out to Samsung about returning the laptop. I was told even though I just purchased... View Post |
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I am trying to install ubuntu using usb boot in my galaxy notebook 2, setup starts but black screen comes and looks like laptop is turned off even... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately we would be unable to assist with the help of insta... View Post |
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So I've had a weird issue with my laptop the past couple weeks. I cannot find the correct files for the REALTEK AUDIO DRIVER, and when I... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend download the drivers directly from intel, they ... View Post |
