@toolworker This can be related to weather and dryness of hands. My hands are extremely dry and I frequently have to recapture fingerprints on my devices whether it be a MacBook Air or a Samsung device. Often I can use captured fingerprints longer if I moisten my finger or add lotion before scanning.
@SamsungCaleb you had mentioned another thread. That involved an errror message, so it's not what's going on with me and @LongHiker . With us it just forgets our fingerprints after some days or weeks.
I've gotten better results by leaving my finger on the sensor until it either takes or rejects it. I thought that was a workaround, but after a couple of weeks it just forgot one of my fingers. So that helps but is not a workaround.
Thank you for reaching out @toolworker! Just want to make sure that you have tried removing every fingerprint then, making sure that you fingers are cleaned and and the sensor is cleaned, and try again to add them. This also could be a Windows issue. I would recommend reaching out to Microsoft support too.
