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Samsung Galaxy book pro (15.6 inch) screen cracked within few months of moderate use

(Topic created: 08-07-2022 11:25 AM)
userso3MbVlvi9
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Samsung Galaxy book pro (15.6 inch) screen cracked within few months of moderate use. It is under warranty. I always keep it folded as I use it with an external monitor. So, for a very long time I didn't notice the crack. I noticed it when I tried using it without connecting it to the external monitor. The screen had very thin hairline crack and the screen never turned on. I find that so many people have complained about the same problem. Please help.

 

 

 

 

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Samsung_Moderator
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Hello! I understand how this can be frustrating with your screen being cracked. Since this is happening this will require service, you will have a couple of options to have this set up. You can send us a private message with your full model and serial numbers. Or if you prefer you can call in with the same information to have this set up. Our number is 1-800-726-7864

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Samsung_Moderator
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Hello! I understand how this can be frustrating with your screen being cracked. Since this is happening this will require service, you will have a couple of options to have this set up. You can send us a private message with your full model and serial numbers. Or if you prefer you can call in with the same information to have this set up. Our number is 1-800-726-7864

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userso3MbVlvi9
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How can I send you a private message?
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Samsung_Moderator
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My apologies for the delayed response you can click on my profile and hit the send message button! 

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