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Original topic:

galaxy book 3 pro screen blanking briefly periodically when on battery

(Topic created: 07-18-2023 06:27 AM)
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relayman
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I just got model NP964XFG and it has worked great.  But, when I use it without the AC power supply connected the screen will periodically go black for few seconds and then come back.  It is unpredictable and annoying.  I have HDR off.

Is it a known issue?  All my drivers and Windows 11 Pro OS are updated.

thanks,

relayman

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Solution
relayman
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I texted Samsung support at 800-726-7864 and they suggested I go to Settings->Display->Advanced display and set the refresh rate at 60Hz.

Below are the available options, mine was on Dynamic originally.  Set it to 60Hz and problem solved.  

Screenshot 2023-07-18 123808.png

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Solution
relayman
Constellation
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I texted Samsung support at 800-726-7864 and they suggested I go to Settings->Display->Advanced display and set the refresh rate at 60Hz.

Below are the available options, mine was on Dynamic originally.  Set it to 60Hz and problem solved.  

Screenshot 2023-07-18 123808.png

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Samsung_Moderator
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That's great to hear! I went ahead and marked it as solved, so others can see this if they have the same issue!