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Original topic:

trouble screen is blinking whent it is not charging

(Topic created: 03-12-2023 07:13 PM)
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djcnumber1
Astronaut
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Computers

 

samsung galaxy book 360 2 screen is blinking or shut off when it is not charging...please help

 

 

 
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Samsung_Moderator
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Community Manager
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Computers

Hello! Thank you for reaching out! This is a strange issue occurring. There are some steps that some users have tried that may solve this issue. You can try disabling the panel refresh, you can do that by the following. 

  1. From the Windows Start Menu, search for the Intel Graphics Command Center. Double click the Intel® Graphics Command Center icon to open the application.
  2. Click System in the left navigational menu.
  3. In the Power tab, locate Panel Self Refresh and click the enable/disable button.

 

If this does not help service would be the next step. Depending on your warranty status you have a couple of options. 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

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Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Hello! Thank you for reaching out! This is a strange issue occurring. There are some steps that some users have tried that may solve this issue. You can try disabling the panel refresh, you can do that by the following. 

  1. From the Windows Start Menu, search for the Intel Graphics Command Center. Double click the Intel® Graphics Command Center icon to open the application.
  2. Click System in the left navigational menu.
  3. In the Power tab, locate Panel Self Refresh and click the enable/disable button.

 

If this does not help service would be the next step. Depending on your warranty status you have a couple of options. 

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

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