- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-23-2023
01:37 PM
(Last edited
‎10-23-2023
02:11 PM
by
SamsungRei
) in
How can I power down the phone once the screen is cracked. On the bottom half of the screen, responds to touch.
Solved! Go to Solution.
1 Solution
Accepted Solutions
![Community Manager Community Manager](/i/rank_icons/admin.gif)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
‎10-23-2023 02:11 PM in
Fold & Flip PhonesHello, Welcome to the Community. We are sorry to hear the screen has cracked.
To power off the phone without the screen, follow these steps:
Press and hold the Power key (or Side key) and Volume down key simultaneously until the device shuts down. This simulates a battery pull and may take up to 60 seconds. If your phone or tablet is secured with a biometric security feature, you will need to enter your backup password or PIN after rebooting.
To have the screen repaired, You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/
![Community Manager Community Manager](/i/rank_icons/admin.gif)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
‎10-23-2023 02:11 PM in
Fold & Flip PhonesHello, Welcome to the Community. We are sorry to hear the screen has cracked.
To power off the phone without the screen, follow these steps:
Press and hold the Power key (or Side key) and Volume down key simultaneously until the device shuts down. This simulates a battery pull and may take up to 60 seconds. If your phone or tablet is secured with a biometric security feature, you will need to enter your backup password or PIN after rebooting.
To have the screen repaired, You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/
![](/skins/images/D94E86EFA4A777D01DA2CBBEA940FE98/responsive_peak/images/icon_anonymous_message.png)