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Cracked Screen, how can I power down the phone

(Topic created: 10-23-2023 01:37 PM)
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sabrinalyvone
Constellation
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Fold & Flip Phones

How can I power down the phone once the screen is cracked. On the bottom half of the screen, responds to touch.

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Samsung_Moderator
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Fold & Flip Phones

Hello, Welcome to the Community. We are sorry to hear the screen has cracked.

To power off the phone without the screen, follow these steps:

Press and hold the Power key (or Side key) and Volume down key simultaneously until the device shuts down. This simulates a battery pull and may take up to 60 seconds. If your phone or tablet is secured with a biometric security feature, you will need to enter your backup password or PIN after rebooting.

To have the screen repaired, You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

 

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Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, Welcome to the Community. We are sorry to hear the screen has cracked.

To power off the phone without the screen, follow these steps:

Press and hold the Power key (or Side key) and Volume down key simultaneously until the device shuts down. This simulates a battery pull and may take up to 60 seconds. If your phone or tablet is secured with a biometric security feature, you will need to enter your backup password or PIN after rebooting.

To have the screen repaired, You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

 
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