Solved: Dead Pixel in less than 2 months 😫 - Samsung Community

1Peter2_2ESV · ‎10-12-2022

Got my z fold4 during pre-order. Everything works well over the last 2 months and one day after 30-45 minutes of usage I noticed a bright spot on the main screen. Lo and behold some dead pixels right there. I called Samsung support which is not helpful at all. I made an appointment online with the closest Samsung store and the wait is 2 weeks.

Sigh...... I had higher expectation of Samsung quality and customer support.

I'll report back on how the repair goes. I hope they don't give me grief and the repair experience will restore my faith in Samsung.

Samsung_Moderator · ‎10-13-2022

Hello, We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

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wow10 · ‎10-12-2022

I am sorry for you.

TheGalaxy · ‎10-13-2022

Can you attach a photo?

1Peter2_2ESV · ‎10-13-2022

that dot in on the lower left close to the crease

Samsung_Moderator · ‎10-13-2022

Hello, We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

Original topic:

Dead Pixel in less than 2 months 😫

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