Defective Folding Screen - Mechanical failure. Samsung says is end user caused.

[AbiliTV_Live]

A Case of False Advertising and Consumer Rights Violation In My Opinion Only

Key Arguments:

1. False Advertising: Samsung advertises that their folding screens can withstand 200,000 folds before failure. However, numerous reports suggest that these screens are prone to cracking and failure well before reaching this advertised threshold. This discrepancy between advertised durability and actual performance constitutes false advertising.
2. Consumer Rights Violation: Samsung's policy of attributing all folding screen failures to "normal wear and tear," regardless of the actual cause, violates consumer rights. This practice shifts the burden of proof onto the consumer, requiring them to prove that the failure was not caused by their actions.
3. Knowingly Misleading Consumers: The fact that Samsung has revised its warranty terms to exclude folding screen failures suggests they are aware of the issue and are taking steps to protect themselves from liability. This is a deceptive practice that undermines consumer trust. TMOBILE explained that Samsung recently changed the wording to remove all liability of defective folding screens. Folding screen failures are the end user's fault and will not be covered by Samsung. Not replaced or repaired.

Legal Implications:

• False Advertising Laws: Depending on the jurisdiction, false advertising can lead to legal action, including fines, injunctions, and damages.
• Consumer Protection Laws: Many countries have laws that protect consumers from deceptive practices, including false advertising and unfair contract terms.
• When I bought my phone TMobile covered folding screen issues of mechanical defects. If folding the phone prior to 200,000 folds happens the screen would be replaced or the device replaced under its 360 protection plan. However, the recent change in Samaung's wording those customers who bought folding technology are thrown under the bus for Samsung's defective products.

Recommendations:

1. Contact Samsung: Directly contact Samsung customer service to express your concerns and request a resolution. TMOBILE explained that even directly contacting them they won't allow TMOBILE to process your phone as mechanical failure caused by a defective folding screen.
2. File a Complaint: Consider filing a complaint with your local consumer protection agency or regulatory body. The FTC and possibly the FCC are two possible starting points.
3. Seek Legal Advice: If you are unable to resolve the issue directly with Samsung, consult with an attorney specializing in consumer law.
4. Share Your Experience: Posting your experience online can help raise awareness of the issue and potentially deter others from purchasing Samsung folding devices.,

BUY A SAMSUNG FOLDING DEVICE OF ANY TYPE AT YOUR OWN RISK. The screen can fail prematurely to the 200,000 folds Samsung claims it can't handle - that failure WILL be your fault. Please search: Cracked folding screens to read or see video on how many people experience this very common problem.

Conclusion:

The passage highlights a common problem with folding electronic devices: the discrepancy between advertised performance and actual reliability. By understanding your rights and taking appropriate action, you can help protect yourself and other consumers from deceptive business practices.

Lastly, after being a loyal Samsung product user/owner for decades and Samsung being my exclusive and favorite phone brand. This will be my first and last folding device. Since Samsung wants to in my opinion violate my trust and consumer rights and put TMOBILE in a very delicate position for now having to violate it's own protection plan I signed up for with the understanding the folding screen if it failed due to defects and mechanical failure not caused by my dropping or otherwise damaging the phone thefolding screen would be 100% covered at no additional cost to me.

They also explained that I would have 3 options if it happened:

Upgrade to newest version.

Replace with an refurbished same model.

Send out for repair.

In my case I was told I have to pay an additional $200 for Samsung's defective product to be replaced. In my opinion this all seems rather convenient that Samsung knowingly sells folding phones that have screens that fail due to manufacturer defects. Does this mean every screen is defective? No. It means that like the battery issue with a certain Samsung phone it had th3 potential to fail.Differences here are the screen is easy to pawn off as a end user problem. When a battery failed the result was less easy to hide as an end user cause.

After my little research into this I see a pattern, one that effects a lot of Samsung fold devices and seems maybe we consumers need to speak up and alert the FTC possibly the FCC.

We pay an extra premium for these folding devices. We buy from Samsung why? Because at least for me Samsung has always had my back on any products I owned over the decades. I know for slab phones Samsung is second to none.

I provide this as my form of disagreement with Samsung's policy of covering the front screen yet on a screen they themselves claim can handle 200,000 folds prior to mechanical failure - they should either cover the defective products or stop selling them until they actually can create products that meet the claims Samsung states in the advertisements, technical specs, and such.

Here is a product suggestion:

Make a 7 inch tablet no gimmicky folding screen. The tablet would have a 40,00mah battery to 2 20k mah batteries. The processor would be your top of the line. The tablet would be an actual complete phone also. Expandable memory comes with 1TB on board memory with expandable via SD card(s) 4TB and 32gb ram with optics unlike any phone options they are on par with DSLR cameras. Even have a lens ring and lens options. Comes with an advanced S Pen is waterproof. Has Bluetooth as well as a charge USB C port and 4 USB C data ports. Has user facing speakers to be exact one in each corner and center speakers. Forward facing microphones as well as side. 

Comes with a fast charger not just a USB cable. This tablet would sell around 2K to meet the needs of those who prefer a larger phone device that doesn't fold.

Also the tablet will have the most extensive cooling system to allow users to enjoy playing games, taking video, streaming on social media live with it overheating and shutting down.

If you're going to have such underhanded and sneaky methods in my opinion to prevent proper repair or replacement of your defective fold products. Then at least make a tablet phone using the above specs and I would buy one of those. As I am sure anyone else who experienced a folding screen failure due to defective manufacturing issues and not caused by end user.

[sin4life]

I got the same problem I was sent to a retail store to have them look at it just as soon as I handed on phone they said oh no it was wearing here there's nothing we can do for it unless you got hundred dollars will replace the screen how do I need to proceed with this this is

[AbiliTV_Live]

The only thing that can be done is to file a complaint with the FTC. Sadly, they won't be able to do much until enough people also file similar complaints at that point it may proceed to look into the matter and determine if a pattern of defects and customer rights violations have happened.

The other thing is to take photos if possible or video of your device and post it to all social media. Encouraging people with any brand folding glass devices to also post their experiences as well.

I hope others reading this with the same experience also share as a reply. If we can get enough replies, maybe a pattern can be shown. I know I found one just searching folding glass crease failures.

It is maddening to think a company like Samsung would decide to screw over its high-end device users like this. By high-end, I mean we paid a very hefty premium for these products. We are told claims that simply don't match, and then the company throws us under the bus.

The other thing we can do is stop buying Samaung's products. If they want to treat us like nothing. Then why should we waste another dime on their products.