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Original topic:

External AOD turns 9ff for no reason

(Topic created: 03-20-2023 05:49 PM)
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silverwolf789
Cosmic Ray
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Fold & Flip Phones
It's not scheduled to turn itself off till 10. Sometimes it just turns itself off while sitting on the desk. 

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Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Hello, We understand how frustrating it can be to discover your AOD has turned off. There are some steps to try to correct this behavior.

1. Try clearing the app cache. https://www.samsung.com/us/support/answer/ANS00077611/

2. Go to Settings>Apps>AlwaysOnDisplay.

Select Battery.

Check that the app is Unrestricted. 

3. Clear cache partition and repair apps in the recovery menu.

To get to recovery mode: 
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously 
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET) 
- Use power button to select. 
- Run the repair apps option and your device will restart.
4. Perform a complete backup of your data and factory reset the phone. https://www.samsung.com/us/support/answer/ANS00062029/
If the AOD continues to turn off at unscheduled times, we recommend submitting an error report. https://www.samsung.com/latin_en/support/mobile-devices/how-to-report-error-using-samsung-members-ap...

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, We understand how frustrating it can be to discover your AOD has turned off. There are some steps to try to correct this behavior.

1. Try clearing the app cache. https://www.samsung.com/us/support/answer/ANS00077611/

2. Go to Settings>Apps>AlwaysOnDisplay.

Select Battery.

Check that the app is Unrestricted. 

3. Clear cache partition and repair apps in the recovery menu.

To get to recovery mode: 
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously 
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET) 
- Use power button to select. 
- Run the repair apps option and your device will restart.
4. Perform a complete backup of your data and factory reset the phone. https://www.samsung.com/us/support/answer/ANS00062029/
If the AOD continues to turn off at unscheduled times, we recommend submitting an error report. https://www.samsung.com/latin_en/support/mobile-devices/how-to-report-error-using-samsung-members-ap...