External AOD turns 9ff for no reason

[silverwolf789]

It's not scheduled to turn itself off till 10. Sometimes it just turns itself off while sitting on the desk. 

[Samsung_Moderator · Accepted solution]

Hello, We understand how frustrating it can be to discover your AOD has turned off. There are some steps to try to correct this behavior.

1. Try clearing the app cache. https://www.samsung.com/us/support/answer/ANS00077611/

2. Go to Settings>Apps>AlwaysOnDisplay.

Select Battery.

Check that the app is Unrestricted. 

3. Clear cache partition and repair apps in the recovery menu.

To get to recovery mode: 

- Turn off phone

- Once off, hold down volume up and power buttons simultaneously 

- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears

- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET) 

- Use power button to select. 

- Run the repair apps option and your device will restart.

4. Perform a complete backup of your data and factory reset the phone. https://www.samsung.com/us/support/answer/ANS00062029/

If the AOD continues to turn off at unscheduled times, we recommend submitting an error report. https://www.samsung.com/latin_en/support/mobile-devices/how-to-report-error-using-samsung-members-ap...