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Fold 4 No SIM card when phone opened

(Topic created: 09-22-2023 11:25 PM)
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JustMeHere
Asteroid
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Fold & Flip Phones
My phone says there is no SIM card when I have it opened to the main screen. It works fine when closed and I'm using the small screen. Anyone else had this problem yet? I'm 30 days outside of warranty 😞

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Samsung_Moderator
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Community Manager
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Fold & Flip Phones

Hello, Welcome to the Community. We understand the frustration of the phone not seeing the SIM card when opened.

There are some steps to try to resolve the error. 

This article provides some suggestions that may help: https://www.samsung.com/us/support/troubleshooting/TSG01201768/

If you are still experiencing the error after completing the steps, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, Welcome to the Community. We understand the frustration of the phone not seeing the SIM card when opened.

There are some steps to try to resolve the error. 

This article provides some suggestions that may help: https://www.samsung.com/us/support/troubleshooting/TSG01201768/

If you are still experiencing the error after completing the steps, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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