- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-14-2024 04:01 PM (Last edited ‎08-15-2024 02:42 PM by SamsungRei ) in
Fold & Flip PhonesI recently bought a z fold 6. The inner screen developed a line from top to bottom of the screen. Following directions from samsung, I shipped it off to a facility in TX with no physical damage. That facility has had my phone since August 9th. Today August 14th samsung is returning my unrepaired phone to me, stating warranty will not cover faulty screen,citing unintentionally damage. There was no damage on my part. Samsung isn't honoring it warranty. Avoid dealing with samsungs repair.
Solved! Go to Solution.
1 Solution
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
‎08-15-2024 02:45 PM in
Fold & Flip PhonesHello, Welcome to the Community. We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/
This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/
When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover repairs not covered under the warranty. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-14-2024 04:04 PM in
Fold & Flip Phones- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-14-2024 08:54 PM in
Fold & Flip PhonesAs much as I love Samsung products, let's be honest. Their customer service has never been the greatest, and at this point, whoever his service provider is, he should just file a claim and get another device?
If Samsung doesn't resolve the issue, the phone is brand new in the market. Samsung should just offer better customer service. When there's people out there like me and him who spend top dollar on a samsung foldable phone
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-14-2024 09:06 PM in
Fold & Flip Phones- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
‎08-15-2024 02:45 PM in
Fold & Flip PhonesHello, Welcome to the Community. We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/
This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/
When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover repairs not covered under the warranty. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/