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Original topic:

Fold 6 and OUI7 screen flicker. Release.

(Topic created: a week ago)
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JaStork
Cosmic Ray
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Fold & Flip Phones
So i was on the beta with my fold 6. Didn't really have an issue with anything other thathan noting swipe for assistant is gone.... but I was able to get the rlease version the software in the US on the 10th. Didn't have any problems until today when I pulled out my phone and opened it up. The main screen was flickering like a thunderstorm on fast forward.

The only thing that would respond is closing the phone and reopening. 

So something is up. Wondering if anyone else has had the same issue before I start thinking my phone is jacked. 

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Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello JaStork, Thank you for being part of the Community. We understand the concern with the screen flickering.

Here is a link with some troubleshooting steps (be sure to check all 7 checkpoints): https://www.samsung.com/us/support/troubleshoot/TSG10004671/

You can run the diagnostics in the Members app, under the Support tab. This will test the hardware on the phone. 

If the screen continues flickering, or the diagnostics tests fail, it is recommended to have the phone evaluated by an authorized service center. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover repairs outside of the warranty. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

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2 Replies
MrNobleTV
Halo
Options
Fold & Flip Phones
I haven't had any issues with my Z Fold 6
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Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello JaStork, Thank you for being part of the Community. We understand the concern with the screen flickering.

Here is a link with some troubleshooting steps (be sure to check all 7 checkpoints): https://www.samsung.com/us/support/troubleshoot/TSG10004671/

You can run the diagnostics in the Members app, under the Support tab. This will test the hardware on the phone. 

If the screen continues flickering, or the diagnostics tests fail, it is recommended to have the phone evaluated by an authorized service center. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover repairs outside of the warranty. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/