JUMP TO SOLUTION Solved

Original topic:

Fold3 5G Battery drain

(Topic created: 01-06-2024 11:15 AM)
2042 Views
Nanalhe
Constellation
Options
Fold & Flip Phones
I recently noted that my phone battery was draining uncommonly fast. I charged it to 100% last night and this morning it was down to 3%. Similar experience yesterday. And today I took the phone off the charger 15 minutes ago and it's already down 10%.
I checked status and no apps are listed as using an inordinate amount of energy. 
Any ideas? Thanks 

Edit: in the last 2 hours the phone has gone down another 25% without any use. Usually my phone would go a day or day and a half on one charge. I'll be lucky if this charge lasts another 4 hours.
0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, Welcome to the Community. We understand the concern of the battery draining quickly.

Some things that can help with Battery optimization, if you're just having a battery draining issue, is the following:

Note: The battery adaptive feature may cause the battery to drain a little faster at first until the phone adapts to your usage, and learns how you're operating, the charge will be stored and used in different manners based on how you use your phone. This sometimes can take a few weeks for it to learn the habits and customize itself to make sure you have the best performance and lasting battery. 

https://www.samsung.com/us/support/galaxy-battery/optimization/ 

You can also try the steps here: http://www.samsung.com/us/support/troubleshooting/TSG01001388/

If you continue to experience the battery drain, we recommend having the phone evaluated by an authorized technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

0 Likes
Reply
2 Replies
BrettTech
Halo
Options
Fold & Flip Phones
My fold 4 died after 4 hours being removed from the charger, after receiving the latest UI update my phone is constantly in an overheating mode and dying extremely fast
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, Welcome to the Community. We understand the concern of the battery draining quickly.

Some things that can help with Battery optimization, if you're just having a battery draining issue, is the following:

Note: The battery adaptive feature may cause the battery to drain a little faster at first until the phone adapts to your usage, and learns how you're operating, the charge will be stored and used in different manners based on how you use your phone. This sometimes can take a few weeks for it to learn the habits and customize itself to make sure you have the best performance and lasting battery. 

https://www.samsung.com/us/support/galaxy-battery/optimization/ 

You can also try the steps here: http://www.samsung.com/us/support/troubleshooting/TSG01001388/

If you continue to experience the battery drain, we recommend having the phone evaluated by an authorized technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

0 Likes
Reply