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‎01-10-2024 02:42 PM in
Fold & Flip PhonesSolved! Go to Solution.
1 Solution
Accepted Solutions
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‎01-11-2024
09:49 AM
(Last edited
‎10-15-2024
10:13 AM
by
SamsungRei
) in
Hello SirBilliam, We understand how frustrating it is for the battery to be draining quickly. As suggested by @Robin621k, clearing the cache partition and repairing the apps after an update is a helpful way to save battery and clear corrupt files that may be stored on the phone. Here are the steps, if needed:
To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.
We do have some information for the battery draining while on 5G here: https://www.samsung.com/us/support/troubleshooting/TSG01201462/
You can find more information for optimizing the phone here: https://www.samsung.com/us/support/answer/ANS00078987/
If you've tried troubleshooting above, and continue to experience battery drain, repairs would be recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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‎01-10-2024 03:27 PM (Last edited ‎01-10-2024 03:29 PM ) in
Fold & Flip Phones
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‎01-10-2024 03:44 PM in
Fold & Flip Phones- Mark as New
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‎01-10-2024 03:50 PM in
Fold & Flip PhonesThat should fix some Power drain too
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‎01-10-2024 05:08 PM in
Fold & Flip Phones
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‎01-11-2024
09:49 AM
(Last edited
‎10-15-2024
10:13 AM
by
SamsungRei
) in
Hello SirBilliam, We understand how frustrating it is for the battery to be draining quickly. As suggested by @Robin621k, clearing the cache partition and repairing the apps after an update is a helpful way to save battery and clear corrupt files that may be stored on the phone. Here are the steps, if needed:
To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.
We do have some information for the battery draining while on 5G here: https://www.samsung.com/us/support/troubleshooting/TSG01201462/
You can find more information for optimizing the phone here: https://www.samsung.com/us/support/answer/ANS00078987/
If you've tried troubleshooting above, and continue to experience battery drain, repairs would be recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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