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Fold5 left speaker not working

(Topic created: 09-17-2023 01:43 PM)
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Oriontek
Cosmic Ray
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Fold & Flip Phones
Need help on brand new Samsung Galaxy Fold 5 left speaker not working , what should I do please help, does anyone know how to fix this or having the same issue? I would appreciate your help thanks.

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bill-e
Epic Samsung Care Ambassador
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Fold & Flip Phones

You are outside of your 14 day return period so all you can do is have it fixed under warranty. 

Perform a Factory Reset, do not install any backups and test it out to see if the speaker is working.  If it is then restore the backup and hopefully it still works.  If it doesn't then an app that you've installed is causing thiss and needs to be found and removed. 

If it doesn't work after the factory Reset then it's got to go in for service. 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV

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13 Replies
DanG92263
Honored Contributor
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Fold & Flip Phones
If it is brand new, contact the vendor for repair or replacement.
Oriontek
Cosmic Ray
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Fold & Flip Phones
Yes its brand new It's 20 days old , I called Samsung but they want me to take it to ifix center for them to diagnose it first then fix it not replace it, I don't think this is fear.
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DanG92263
Honored Contributor
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Fold & Flip Phones
But it is in line with their public return policy.

Honestly, I would never purchase an item over $300 without first reading the purchasing terms and conditions and I'd would buy locally (from my carrier) before purchasing abroad. At least I can walk into the store and get face to face customer service should something go wrong. If they don't do right by me, I'll take my business to another carrier that will.

Nor do I purchase a $500+ phone without phone insurance from my carrier. It's a one year warranty on Samsung phones. What happens after that first year?
Oriontek
Cosmic Ray
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