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Galaxy Z Flip3 Visual Voicemail Stopped Working

(Topic created: 3 weeks ago)
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Members_8cpPlZt
Constellation
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Fold & Flip Phones

I  found suggestions in other posts but they do not work for me. I really need this to work because I use this phone for business. Here is what I have done:

  1. Settings/Apps/Visual Voicemail
  2. Force Stop
  3. Storage Clear Cache and Clear Data
  4. Settings/General management/Reset/Reset Mobile Network Settings
  5. Completed the steps and received "Settings Reset" message 
  6. Restarted Phone
  7. Clicked Visual Voicemail Icon on mobile screen
  8. Received Welcome Screen and then "Continue Button"
  9. Screen shows Set-up Completion grayed out in background while the "Please wait" spinner spins
  10. Receive message "Something went wrong. We ran into a problem. Try again later.

Have continued to try but it still does not work. I close Visual Voicemail but continue to receive app notifications saying "Something went wrong...."

Latest Samsung and Android updates installed.

 

Any help would be greatly appreciated.

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kimberleigh
Comet
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Fold & Flip Phones
If you go to your phone, keypad and hold the 1 down for a few, it will take you to voicemail. As far as VVM, you may need to contact your carrier as to why it doesn't work.

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kimberleigh
Comet
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Fold & Flip Phones
If you go to your phone, keypad and hold the 1 down for a few, it will take you to voicemail. As far as VVM, you may need to contact your carrier as to why it doesn't work.
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josap
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Fold & Flip Phones

I was on Fi with a Samsung device and the Samsung visual voicemail app did basically work, though it was clunky. Hopefully you get it working, have you tried activating it with Wi-Fi calling turned off? It definitely won't work in the Google phone app, you would need a Pixel device for that

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