Galaxy z fold unable to make or receive calls

[mtlife]

I just purchased this galaxy z fold and every time I try to make a call it hangs up or sometimes I can't receive calls.... what can I do?

[MarvinX]

It's defective I think....

[usergCaYHVlqwJ]

Do you have a VPN on that's why I cannot use a VPN while making phone calls

[Samsung_Moderator · Accepted solution]

Hello, We understand how frustrating it is to not be able to use your mobile services, such as calls, text, and data, when you want to.  Here are some troubleshooting steps you can try to get the phone working again for those calls. https://www.samsung.com/us/support/troubleshooting/TSG01001613/ 

For concerns with text messaging, you can try these steps: https://www.samsung.com/us/support/troubleshooting/TSG01001439/.

If the troubleshooting is not helpful, you will need to follow up with your service provider for additional troubleshooting steps, as they are responsible for these services.