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I need help trying to unenroll from beta program.

(Topic created: 10-28-2022 10:57 AM)
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gonap
Constellation
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I changed carriers from boost to att. I no longer have the sim. Trying to go back to android 12 but it says error you changes carriers. Need help please.

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Samsung_Moderator
Community Manager
Community Manager
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Hello, We understand it can be frustrating changing carriers, especially during a Beta. These are the steps to withdraw from the Beta:

1. To withdraw from the One UI Beta Program, you must apply for withdrawal through Samsung Members application on your device. ("Settings > One UI Beta Program status > Withdraw" menu)
2. To remove the beta software, perform a rollback to the previous release version, using the Smart Switch application on your computer. The rollback resets the device and removes data generated during beta testing.

Note: If you backed up your device data to your computer with Smart Switch, you can restore the data after the rollback process. To perform the rollback, connect the device to your computer with a USB cable. On the computer, launch the Smart Switch application, and select "Downgrade".
If you do not have access to a computer and need to roll back your device, contact the nearest Samsung Service Center. https://www.samsung.com/us/support/service/

You can also reach out to a Beta moderator for additional assistance: https://us.community.samsung.com/t5/user/viewprofilepage/user-id/30744347 

If these steps do not help the phone will require service. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 
 

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3 Replies
BobbyCarra
Nebula
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Fold & Flip Phones
Um...no go, please update to stable. If you have problems, please report error to Samsung via this app.
ButtaBean_420
Black Hole
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Tag a Moderator they are the only ones that can help
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, We understand it can be frustrating changing carriers, especially during a Beta. These are the steps to withdraw from the Beta:

1. To withdraw from the One UI Beta Program, you must apply for withdrawal through Samsung Members application on your device. ("Settings > One UI Beta Program status > Withdraw" menu)
2. To remove the beta software, perform a rollback to the previous release version, using the Smart Switch application on your computer. The rollback resets the device and removes data generated during beta testing.

Note: If you backed up your device data to your computer with Smart Switch, you can restore the data after the rollback process. To perform the rollback, connect the device to your computer with a USB cable. On the computer, launch the Smart Switch application, and select "Downgrade".
If you do not have access to a computer and need to roll back your device, contact the nearest Samsung Service Center. https://www.samsung.com/us/support/service/

You can also reach out to a Beta moderator for additional assistance: https://us.community.samsung.com/t5/user/viewprofilepage/user-id/30744347 

If these steps do not help the phone will require service. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html