Original topic:

My fold 6 broke

(Topic created: yesterday)
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DAN003
Comet
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Fold & Flip Phones

image


image

At first it was 1 dead pixel then I opened it later in the day and the crease is basically dead an know phone is unresponsive no drops or anything the day it occurred just opened it and this happened 
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GaryB82
Galactic Samsung Care Ambassador
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Fold & Flip Phones

Sorry this is happening to you I would suggest contacting your carrier to see if you have insurance on your device or did you purchase Care Plus to get this repaired/replaced 



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DAN003
Comet
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Im guessing my fault and yes luckily I did purchase samsung care
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GaryB82
Galactic Samsung Care Ambassador
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Yeah sorry to say this but they would say it wasn't covered under warranty



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DAN003
Comet
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I probably dropped it 4 times in the span of 7 months so not sure why this occurred unexpectedly still guessing somehow I did something I wasn't supposed to not sure
GaryB82
Galactic Samsung Care Ambassador
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Yeah I had the Flip 5 and traded it in I was too afraid of this happening to it 



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DAN003
Comet
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Thinking on getting it repaired and getting the fold 7 hopefully I dont experience this again
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GaryB82
Galactic Samsung Care Ambassador
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Yeah looking at the picture it looks like something might have did something to the screen on the bottom to cause the green lines and then it spread to the rest of it they would say it was some type of impact that caused that 



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Lloydsworld
Asteroid
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If it was dropped on the corner of the phone, the hiƱges got bent. Opening and shutting a bent phone will cause the center piece to tear/crack. That's the reason they gave me, how true that is I do not know my friend.
DAN003
Comet
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Fold & Flip Phones
Yup it did fall on a corner but this happened around a month ago did you have insurance or samsung care atleast?
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