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‎03-08-2023 10:02 PM (Last edited ‎12-10-2023 05:13 PM by SamsungChelsea ) in
Fold & Flip PhonesAs the title says, the cover screen does not work on my z flip. I cannot seem to find any replacement part if I wanted to replace it myself. I also cannot seem to find any information on how much it would cost to get it fixed or where the best place to fix it would be. If anyone has any info on this, please let me know! Thanks!
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‎03-09-2023 11:07 AM in
Fold & Flip PhonesHello @shimganar, Welcome to the Community. We understand how disappointing it is when the phone screen is broken. We recommend having the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/ or by calling customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/
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‎03-08-2023 11:22 PM in
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‎03-08-2023 11:51 PM in
Fold & Flip Phones- Mark as New
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‎03-09-2023 11:07 AM in
Fold & Flip PhonesHello @shimganar, Welcome to the Community. We understand how disappointing it is when the phone screen is broken. We recommend having the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/ or by calling customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/