z flip4 has screen damage, how can I unlock the phone

[userICmXrm7VqT]

Last, week I dropped my flip4 and it has had screen damaged. I trying to unlock the phone, but I could not input my pin numbers. If I visit samsung repair center, can I unlock the phone?

[Samsung_Moderator · Accepted solution]

Hello, Welcome to the Community. We understand wanting to be able to unlock the phone.

Unfortunately, if the screen has been damaged and is not allowing you to input the requested information, it will need to be serviced to regain access to the phone. Please note, Samsung is not responsible for data recover or data loss in the event of physical damage. You can read more about the warranty here: https://www.samsung.com/us/support/warranty/

You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/