My Fold 5 has never had any service done and it was purchased on Samsung.com, which I did register later, and definitely within the two years promo timeline for the $250 screen repair. Yet I cannot create a ticket for walk in service, the store says I have to choose a pop-up message about the promo but I went through scheduling without seeing that promo.
Anyone from Samsung can help? I called and chatted many time without anyone that knows what is happening.
Yeah, for some reason, even though you're paying for insurance through verizon, they will send you to another person.Another company, whatever you want to call it. And if your screen is broken, usually they're just gonna offer you another phone which puts you happen to repay another phone off, I don't know
