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Original topic:

Purple hue on outer screen of Galaxy Fold 4

(Topic created: 08-29-2022 07:27 PM)
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DominicNikon
Nebula
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Fold & Flip Phones
Hello, my Galaxy Fold 4 randomly gets a purple hue on the outside screen and the content doesn't show the hue in screenshots or on the unfolded main display. A restart temporary fixed this issue but I was wondering if anyone has any suggestions on how to fix the purple hue? Thank you, 

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Dr_Leprechaun
Asteroid
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Fold & Flip Phones
I have had similar issues before on other phones. In my case it was a "theme" I had selected not working properly. Not sure if that could be the issue for you but if you have changed keyboard themes or colour schemes, you might want to try resetting them to Samsung's original theme. It seems like not all of themes that can be downloaded are fully functional on our android L version of operating system. Hope this helps!

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Dr_Leprechaun
Asteroid
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Fold & Flip Phones
I have had similar issues before on other phones. In my case it was a "theme" I had selected not working properly. Not sure if that could be the issue for you but if you have changed keyboard themes or colour schemes, you might want to try resetting them to Samsung's original theme. It seems like not all of themes that can be downloaded are fully functional on our android L version of operating system. Hope this helps!
DominicNikon
Nebula
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Fold & Flip Phones
I believe themeing was the issue. Thank you
Dr_Leprechaun
Asteroid
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Fold & Flip Phones
Most happy to hear that worked. Never fun to have your lovely new phone working at less than 100%
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Rydah
Samsung Care Ambassador
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Fold & Flip Phones
Does this happen in Safe Mode?

To reboot into safe mode, get to your power menu and press and he the Power off option until you get the reboot into safe mode option.

If the issue doesn't exist in Safe Mode, it could be an app or theme you have installed.

Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
User_name
Black Hole
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Fold & Flip Phones

do you have any themes applied? 

submit an error report when it turns purple again

Samsung Members app > Get help > Send feedback > Error reports

 

 

 

 

userra
Sun
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Fold & Flip Phones
Per Google, there are reports of others experiencing the purple issue. It said to restart the phone, update it, and check for loose connections. It very well may be just an issue with the phone itself since it's been reported prior to other users. So my thought is maybe the dimensions are askew for the app you are using when seeing the purple around the margins. If you see the purple again, pull up another app so you can see if it stays or diminishes. You Also could try rotating your screen if it allows you to reset the margins or parameters you are viewing in the app. Per Google Gemini, please see the quoted response.

" * Underlay margins: The unfolded main screen of the Galaxy Fold may showcase underlay margins on some apps. These margins arise due to the app's design not being fully optimized for the Fold's unfolded display aspect ratio."

Thanks.
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userra
Sun
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Fold & Flip Phones
This text autocorrect is annoying. Sorry for any typos. My font just got tinier, or my eyes got smaller.
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