Original topic:

Refusal to unlock Samsung finance device

(Topic created: Friday)
354 Views
userlEbcuUA39U
Asteroid
Options
Fold & Flip Phones
After having a chat with smasung care they forced me to talk to my carrier even if I purchased the device directly from samsung and financed through samsung finance as well. My carrier doesn't even have my device info or anything on their network side so they can't even send the needed unlock info. After talking to my carrier I was told that this is on samsung and that since it was purchased through them there is nothing on their side they can do to force the unlock through.
0 Likes
14 Replies
userlEbcuUA39U
Asteroid
Options
Fold & Flip Phones
Doesn't matter if the device is financed or not it said 3 months in it will be eligible for unlock. Had this device since launch last year.
0 Likes
GussSg
Asteroid
Options
Fold & Flip Phones
Get in touch with headquarters in Korea
0 Likes
meself
Honored Contributor
Options
Fold & Flip Phones
I question t-mobile not not your imei or device information in there system as fir the financial part that has nothing to do with unlocking i.e bought from xyz store etc they have that and know your device and yes it's a carrier issue not Samsung to unlock the phone I don't remember how long it is after you pay off the device that they allow it to be unlocked I would check t-mobile site unlocking policy to confirm all else fails contact force on x
0 Likes
3Fees
Red Giant
Options
Fold & Flip Phones
0 Likes
userlEbcuUA39U
Asteroid
Options
Fold & Flip Phones
Decided to use the promo for the fold 6 and trade in the fold 5 for the unlocked fold 6. Easy solution to my problem. Plus I was looking for a slimmer and slightly upgraded phone.
0 Likes