Original topic:

Samsung earbuds halt internet connection

(Topic created: Saturday)
154 Views
GeminiEnigma
Constellation
Options
Fold & Flip Phones
Out the the blue, my samsung galaxy buds2 pro will cut off my internet connection to wear I can't load anything that involves the internet. Then as soon as I disconnect he earbuds, the connection work again. **bleep** is this!?!??
1 Reply
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello GeminiEnigma, Welcome to the Community. We understand how upsetting it is when your Bluetooth connection is disrupting the internet connection.

Have you tried connecting to other Bluetooth devices to see if they affect the internet connection?

Does the Bluetooth connection interrupt your mobile data connection, Wi-Fi connection, or both?

Does this occur with the phone folded or opened, or both?

Have you tried resetting the Network settings? Settings>General Management>Reset>Reset Wi-Fi and Bluetooth settings/Reset mobile network settings

Let us know if this helps.

0 Likes