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Original topic:

Samsung z fold camera suddenly starts flipping pictures and dulling hue!

(Topic created: 05-10-2023 07:40 PM)
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userndtSmwxTvY
Constellation
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Fold & Flip Phones
This is so irritating! Why is my camera showing me a pretty hue and picture then dulling and flipping it!!!! Plus it asks me to hold camera still and doesn't snap immediately. Please help!!!!
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Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Hello, Welcome to the Community. We understand how frustrating it is for the camera to not function as expected.

Are you experiencing the flipped images and dull colors in all the camera modes?

Try resetting the camera settings. Camera app>Settings>Reset Settings

You can also clear the app cache and data. https://www.samsung.com/us/support/answer/ANS00077611/

If changing the Modes, resetting the settings, and clearing the app cache and data do not help, we recommend submitting an error report to provide the information to the app developers. You can do this by selecting Contact Us in the Camera Settings and selecting Error Report.

Customer Support offers Remote Support, and they are able to assist with app settings. They can be reached by calling 1-800-726-7864.

Additionally, you can have the phone evaluated by an authorized technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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2 Replies
Jingling
Galaxy
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Fold & Flip Phones
You should most likely message Samsung directly through inbox. This will attract their attention more.
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, Welcome to the Community. We understand how frustrating it is for the camera to not function as expected.

Are you experiencing the flipped images and dull colors in all the camera modes?

Try resetting the camera settings. Camera app>Settings>Reset Settings

You can also clear the app cache and data. https://www.samsung.com/us/support/answer/ANS00077611/

If changing the Modes, resetting the settings, and clearing the app cache and data do not help, we recommend submitting an error report to provide the information to the app developers. You can do this by selecting Contact Us in the Camera Settings and selecting Error Report.

Customer Support offers Remote Support, and they are able to assist with app settings. They can be reached by calling 1-800-726-7864.

Additionally, you can have the phone evaluated by an authorized technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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