My wifi isn't working on my phone but it works just fine on all of my other devices. I looked online and people were saying it's due to the recent update but after resetting the wifi settings and restarting my phone, it is still the same problem. I have to use my mobile data to do anything. I contacted support and haven't heard anything back yet. Does anyone have a solution? Thank you.
To get to recovery mode: - Turn off phone - Once off, hold down volume up and power buttons simultaneously - When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears - Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET) - Use power button to select. 4. A factory reset. https://www.samsung.com/us/support/answer/ANS00062029/
If you are still unable to connect to Wi-Fi, it is recommended to have the phone serviced. You can use the following link to find a list of service centers in he U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.
