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Original topic:

Z Flip 4 screen broke, having trouble accessing my Secure Folder

(Topic created: a week ago)
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Members_ezMiSIl
Constellation
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Fold & Flip Phones

Hello, my Z Flip 4's screen recently broke and I have to draw my pattern in order to unlock my Secure Folder and I am unable to due to my broken screen and the fact if I remote in using Samsung Flow, the app turns black and I am unable to see anything. Is there a way around this or are my files lost forever?

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GaryB82
Galactic Samsung Care Ambassador
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Fold & Flip Phones

If my understanding is correct you have to be able to unlock your device for Samsung flow to work and since you can’t use your display to unlock it you would have to have the screen repaired before you can access your secure folder



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Members_ezMiSIl
Constellation
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Fold & Flip Phones

I am able to use my fingerprint to unlock the phone but my secure folder is making me draw my pattern.

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SammyNerd83
Comet
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Fold & Flip Phones
You will either need a screen replacement. If you want a new device, some UBREAKIFIX stores will install a new screen temporarily to do the data transfer. However, you're probably looking at a $99 fee for this service. So if you're going to a new device, it depends on how important those files are to you.
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