Z Fold5 randomly powering off

[italy69]

I am so disappointed in the Galaxy Fold. My first one the screen blacked out. Now my 2nd one and it randomly shuts off on its own. I have been given the run around since May 24th about replacing my phone. Now it's a run around just to get a refund. I will never buy another Samsung phone again.

[LongHiker]

@italy69 I'm sorry that you have had this problem. I've had the Fold 3, Fold 4 and now the Fold 5. I haven't experienced any issues like that. Do you have Samsung Care+? 

[italy69]

I have warranty on it up u til August but it's been tooth and nail to get a refund. It's been approved but it takes 3 to 5 business days to get it. It's been a nightmare.

[Samsung_Moderator · Accepted solution]

Hello, Welcome to the Community. We understand how frustrating it is when your device is randomly powering off. This article provides some steps that may help. https://www.samsung.com/us/support/troubleshooting/TSG01002035/

If the phone continues to power off, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

If you purchased a Samsung Premium Care or Care+ membership with your device, you can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/