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Z flip5 display semicircle at crease

(Topic created: a week ago)
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z12
Cosmic Ray
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Fold & Flip Phones
Has anyone seen a semicircle at the crease? It doesn't show up in the screenshot but only when viewing it. It's been there for months at least, can't remember if always showed up.

There's a small dot between the outer pink and orange. - screenprotector or going through since it shows through the display? 

Thx

image


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Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Hello z12, Thank you for being part of the Community. We understand the concern with the semicircle near the hinge of the phone.

It looks to be dead pixels from the image you have provided. Here are some troubleshooting links that might help:

Pink lines or dead pixels

Cracked or bleeding screen

If the troubleshooting does not help, we recommend having the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover out of warranty repairs. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

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Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello z12, Thank you for being part of the Community. We understand the concern with the semicircle near the hinge of the phone.

It looks to be dead pixels from the image you have provided. Here are some troubleshooting links that might help:

Pink lines or dead pixels

Cracked or bleeding screen

If the troubleshooting does not help, we recommend having the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover out of warranty repairs. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

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