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07-16-2024 04:23 PM (Last edited 08-04-2024 08:18 PM by SamsungChelsea ) in
Fold & Flip PhonesHas anyone seen a semicircle at the crease? It doesn't show up in the screenshot but only when viewing it. It's been there for months at least, can't remember if always showed up.
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07-17-2024 11:05 AM in
Fold & Flip PhonesHello z12, Thank you for being part of the Community. We understand the concern with the semicircle near the hinge of the phone.
It looks to be dead pixels from the image you have provided. Here are some troubleshooting links that might help:
If the troubleshooting does not help, we recommend having the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover out of warranty repairs. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/
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07-17-2024 11:05 AM in
Fold & Flip PhonesHello z12, Thank you for being part of the Community. We understand the concern with the semicircle near the hinge of the phone.
It looks to be dead pixels from the image you have provided. Here are some troubleshooting links that might help:
If the troubleshooting does not help, we recommend having the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover out of warranty repairs. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/