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cant unlcok my phone after its One UI 6.1 update (Z Flip 4)

(Topic created: a month ago)
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gopii
Constellation
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Fold & Flip Phones

today after I updated my Z Flip 4 I unlocked the phone and i pressed "Explore" It showed "advanced intelligence" and a lot of descriptions about the features and when I pressed next it showed a blank screen. my wifi is turned off, I can only attend normal phone calls. i can't do anything with it right now. Please help me if anyonePhoto on 26-05-24 at 11.22 PM.jpg has any idea what is going on. PLEASE!!! 

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Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Hello gopii, Welcome to the Community. We understand the concern with not being able to unlock the phone.

Have you tried to force restart the phone? Steps are in this link: https://www.samsung.com/us/support/troubleshooting/TSG01001470/

You can also try rebooting into Safe Mode to see if an app is causing the matter: https://www.samsung.com/us/support/answer/ANS00062983/

If you are still unable to access the phone, we recommend having a service technician take a look at the phone. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello gopii, Welcome to the Community. We understand the concern with not being able to unlock the phone.

Have you tried to force restart the phone? Steps are in this link: https://www.samsung.com/us/support/troubleshooting/TSG01001470/

You can also try rebooting into Safe Mode to see if an app is causing the matter: https://www.samsung.com/us/support/answer/ANS00062983/

If you are still unable to access the phone, we recommend having a service technician take a look at the phone. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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