Original topic:

Buds 3 pro smell

(Topic created: 07-27-2024 12:41 AM)
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RedLeader
Constellation
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Galaxy Buds
Hey yall, i got my buds pro 3 not to long ago they work great but theres this weird smell coming from them? Its smells almost burnning? Is that normal?.

TO NOTE: they dont feel warm at all just that weird smell thanks

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Samsung_Moderator
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Community Manager
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Galaxy Buds

Hello all, Welcome to the Community, and thank you for reaching out. The smell could be coming from the materials used in the earbuds warning internally when connected via Bluetooth or when charging.

If the smell is concerning, you can have the earbuds evaluated by an authorized service technician. If the earbuds become hot to the touch, we encourage you to have the earbuds serviced as soon as possible.

You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

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6 Replies
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There was a similar "problem" with the s pens on S24 Ultras having a weird plastic burn smell, too. Not sure whatever came of that, I really haven't heard much about it for a while, and I have the S24+ so I didn't pay much mind to it. There was nothing wrong with the pens. Just the odd smell. Who knows...maybe Samsung is just using smelly plastics lol. But, hopefully that is all that's to it and your buds really don't have some problems.
DrLoco218
Constellation
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Galaxy Buds
Are you sure it's not your ears causing your buds to smell? Like stick your finger in one of your ears, now smell it, then taste it, try the other ear now. Is the smell gone now?
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RedLeader
Constellation
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Galaxy Buds
Unfortuantly the smell is still there. Though i havent had any issue with them at all besides the smell.
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JGMDub
Asteroid
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It's definitely the buds. Just got mine today and they smell and make my ears smell like burnt hair. Just about everybody is saying this I'm reading on reddit.
wdsmooth
Constellation
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Galaxy Buds
I just got mine 2 days ago and mine smell as well. And I traded my old ones in. This is not good
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hello all, Welcome to the Community, and thank you for reaching out. The smell could be coming from the materials used in the earbuds warning internally when connected via Bluetooth or when charging.

If the smell is concerning, you can have the earbuds evaluated by an authorized service technician. If the earbuds become hot to the touch, we encourage you to have the earbuds serviced as soon as possible.

You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

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