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Buds Pro2 static noise in left earbud

(Topic created: 02-27-2024 04:17 PM)
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Galaxy Buds

I have the Buds Pro2, and over the last few weeks, the right bud has been making a static sound; it isn't all the time, but once it starts, it is very irritating and hangs around for a while, making listening to the earbuds unbearable. 

I have just spoken to Support about this and been told that my earbuds would need to be taken to a repair centre, but because they are over a year old, they are saying they are out of warranty. 

I feel very frustrated that I will have to pay for this year because they are only just over a year old; I did not get them as a free gift, etc.; instead, I paid full retail, so for them to start deteriorating after just a year of use is incredibly frustrating. 

Has anyone else had this issue and managed to fix it without taking the buds in for a repair?

 

Has anyone else taken buds out of warranty? If so, what was the cost of a repair?

 

I am so frustrated by the lack of help from Samsung (beyond telling me to pay them to sort it) that I am tempted to trade them in and buy a product from a different brand.  

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Samsung_Moderator
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Galaxy Buds

Hello, Welcome to the Community. We know how frustrating it is to experience interference when using your Buds Pro 2.

This article contains the available troubleshooting for static noise when using the Buds. https://www.samsung.com/us/support/troubleshooting/TSG01211003/

If the troubleshooting does not resolve the noise, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: https://www.samsung.com/us/support/service/locations/   or you can reach out to our customer service team directly at 1-800-726-7864.
For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Hello, Welcome to the Community. We know how frustrating it is to experience interference when using your Buds Pro 2.

This article contains the available troubleshooting for static noise when using the Buds. https://www.samsung.com/us/support/troubleshooting/TSG01211003/

If the troubleshooting does not resolve the noise, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: https://www.samsung.com/us/support/service/locations/   or you can reach out to our customer service team directly at 1-800-726-7864.
For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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