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Original topic:

Can't able to connect bud's 2 pro to my s24 ultra

(Topic created: 03-21-2024 05:11 AM)
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yaman123
Astronaut
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Galaxy Buds
Bud's 2 pro was previously connected to my s24 ultra, but the past two days they've been disconnected and aren't connecting.
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Hello, Welcome to the Community. We understand how frustrating it is when your earbuds will not connect to your phone.

The following link contains several steps that may help get them connected: https://www.samsung.com/us/support/troubleshooting/TSG01111318/

If the earbuds are still not connecting after completing the troubleshooting, it is recommended to have the Buds 2 Pro evaluated by an authorized technician.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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2 Replies
PG67
Asteroid
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Galaxy Buds
Latest update has my Buds 2 pro acting up too. I have the Flip 5 and watch 6 classic connected to my buds 2 pro and now they don't connect between devices like they use to.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hello, Welcome to the Community. We understand how frustrating it is when your earbuds will not connect to your phone.

The following link contains several steps that may help get them connected: https://www.samsung.com/us/support/troubleshooting/TSG01111318/

If the earbuds are still not connecting after completing the troubleshooting, it is recommended to have the Buds 2 Pro evaluated by an authorized technician.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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