Connectivity issues

[useryjmN9TNYBg]

I have Galaxy buds live and a few weeks ago I started having issues with connectivity. They'll work fine for a short period of time, and then the song will start skipping and eventually they will disconnect from the bluetooth. I have to turn the bluetooth off and then back on to get them to reconnect. I have the phone on me, so they're not too far from my phone and everything has been updated. I did try unpairing them and then connecting them again but it didn't help.

[Samsung_Moderator · Accepted solution]

Hello, Thank you for being part of the Community. We understand how frustrating it is for the earbuds to disconnect.

Try turning off the seamless earbud connection setting.

This article provides several troubleshooting steps, such as checking how the Buds are seated in your ears and making sure they are updated. https://www.samsung.com/us/support/troubleshooting/TSG01208805/

If you continue to experience the frequent disconnects, we recommend having the Buds serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html