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a month ago in
Galaxy Buds- Mark as New
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a month ago in
Galaxy BudsHi, Welcome to the Community, and thanks for reaching out. We know how frustrating it is to not be able to fully experience the sounds when using the Buds.
Give these links a try for some troubleshooting steps to resolve the volume concerns you are experiencing: Low or poor audio quality on your Samsung earbuds and Phone displays volume limit reached message.
If you are still experiencing these symptoms after the troubleshooting provided, I would recommend a service repair. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html