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ā07-01-2023 04:46 AM in
Galaxy BudsSamsung has a bug in all their earbuds when connected to Windows PC. The mic volume is extremely low no matter what you do, and because of this you can't really use the buds with Teams or Zoom or telecoms. This has been a known problem for years reported by many many users and they haven't fixed it. I have other Bluetooth earbuds that work very well with Windows for telecoms and such, but not the Galaxy Buds 2 Pro. Talked to Samsung support and they don't acknowledge the issue just give you generic tips, none of which work.
Solved! Go to Solution.
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ā02-14-2024 08:18 AM in
Galaxy BudsHi Justin,
maybe you didn't catch the issue, but it isn't about the volume that you hear from the earbuds connected to the PC; it's about the microphone. On the other side of a Teams call, or whatever requires the use of your voice using the earbud's microphone, they can't hear my words when I'm talking.
Best regards.
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ā06-13-2024 04:45 AM (Last edited ā06-13-2024 04:59 AM ) in
Galaxy BudsWhy is this marked as a solution? The actions you suggest would not change the microphone volume, just the volume of the audio you hear.
They are almost unusable on Slack on Windows, they do however work fine on Slack on Android and Discord on Windows. I will try them with Zoom on Windows today, if they don't work well I may have to return them.
I just did a test with their volume set in Windows at 100% for the microphone, and Windows reports between 5% and 11% volume level coming from their microphones:
And this is how it looks recording in Audacity. On the left, a Logitech Microphone. On the right, the Samsung Buds:
Both recordings were done with the microphone volume set to 100% in Windows.
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ā11-22-2023 06:29 AM in
Galaxy BudsJust FYI, I saw this same question on the windows community - It seems to be a computer issue, not a Samsung one - https://answers.microsoft.com/en-us/windows/forum/all/windows-10-and-samsung-buds-pro-2-you-have-two...
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ā11-22-2023 07:32 AM (Last edited ā11-22-2023 07:33 AM ) in
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ā01-29-2024 05:26 PM in
Galaxy BudsAstroid has asked same questions on topic "Galaxy Buds 2 Pro unusable low mic volume on Windows PCs". However, SamsungJustin Community Manager misunderstood the question. The question is about "mic" has low volume when you try to use Buds for Teams, Zoom for other software for audio input, not listening volume. I have 5 Buds and non of them is working normally on any PCs. Please check and provide solution.
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ā02-21-2024 12:08 PM in
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ā06-07-2024 10:00 AM in
Galaxy BudsI have the same issue. I've tried what you said but the mic is still too low, the people that i speak with using video chat like Facebook messenger cannot listen what I say
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ā08-19-2024 07:58 AM in
Galaxy BudsSame issue with Buds 3. Mic only goes to about 11% even though I have it set to max volume for the mic input.
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ā09-12-2024 12:11 PM in
Galaxy Budsusing it in an office setting i get only about 15% and i'm being pretty loud
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