Galaxy Buds 3 Pro - Extra Tips missing?

[Members_2qVksdh]

I just received my earbuds this week, and I'm realizing that the extra tips weren't included with my unit. What are my options to receive them? 

[Robin621k · Accepted solution]

Are you sure they weren't in the box? It's easy to miss, it's with the power cord!

If it is missing, you can contact Samsung by text or by chat

[kmb1]

Like Robin621k said, they're inside a very slim box that's tucked inside of the sleeve that's around the usb c cable. I had to hunt a little when I opened up my Buds3 Pro, also.

[Imprezz]

Call Samsung or return the item and get a new unit. You can return it if you have the receipt. You might have up to a few weeks so dont wait too long.

[usera7gyEUOnUE]

They're in that slim box with the c-type charge cord.