Samsung should do something about the buds 3 pro suppressing background noise on calls, so much that if you try to whisper or even whistle it does not pick up the sound. This is really annoying. Unless and until you are not talking at certain decibel it just does not pick up the voice. Do something about this. Buds pro, buds 2 pro never had these issues.
If you continue to experience concerns with the microphone, we recommend submitting an error report through the Wearables app. Open the Wearables app>Tap on the Menu>Tap the Settings icon>Contact Us
You can also have the earbuds evaluated by an authorized service center.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
That's for ambient, my problem is ear buds mic does not pick up even my voice if I talk very softly....to test, I called my other device and I noticed, it does not pickup my voice if I whisper, and whistle. So probably only records if I talk at a certain level. Should be some background suppression, which is so strong it is only picking up voices at a certain decibel.
If you continue to experience concerns with the microphone, we recommend submitting an error report through the Wearables app. Open the Wearables app>Tap on the Menu>Tap the Settings icon>Contact Us
You can also have the earbuds evaluated by an authorized service center.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
