I had the same problem. I called Samsung tech support and they said the small eartips are how they come and too bad. I was ready to return them but I decided to do a web search. I found your comment and then a PC World review. The review said the buds came with the alternate eartips like you'd expect, like all earbuds do. I looked at the picture in the review and could see the tiny box that the spare tips come in. It's in the same tiny box that has the USB charging cable and looks like it couldn't possibly contain anything else. Like me, you probably didn't need the cable so you didn't look too close.