I'm having issues with my left ear bud not detecting when it's in my ear. If I take the buds out and put my finger over the right sensor it works fine, if I place it over the left sensor it doesn't do anything. Music will still play out of it, and touch controls have been tested to work using diagnosis, but that's it. Any ideas?
Thank you for reaching out. I can certainly understand your concern with you Galaxy Buds 2 pro sensor not working, and I would be happy to assist you further. I would recommend resetting your buds as this will set your buds back to factory default. Give this link a try to reset your Galaxy Buds 2 pro: https://www.samsung.com/us/support/troubleshooting/TSG01218103/
If you have tried resetting your buds and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
Thank you for reaching out. I can certainly understand your concern with you Galaxy Buds 2 pro sensor not working, and I would be happy to assist you further. I would recommend resetting your buds as this will set your buds back to factory default. Give this link a try to reset your Galaxy Buds 2 pro: https://www.samsung.com/us/support/troubleshooting/TSG01218103/
If you have tried resetting your buds and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
