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Need to uninstall and reinstall the app to reconnect with buds

(Topic created: 01-31-2024 03:57 PM)
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PurpleHat
Astronaut
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Galaxy Buds
Once buts haven't been used for a while or battery died, after started charging it's impossible to reconnect until buds app uninstalled and reinstalled again. 

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hi PurpleHat, Welcome to the Community. We understand how frustrating it is having to uninstall and reinstall the app to reconnect the Buds.

Have you tried doing a reset of the Buds? https://www.samsung.com/us/support/troubleshooting/TSG01218103/

Also, be sure the apps and phone are fully updated.

If you continue to experience these symptoms when trying to connect, we recommend having the Buds evaluated at an authorized service location. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hi PurpleHat, Welcome to the Community. We understand how frustrating it is having to uninstall and reinstall the app to reconnect the Buds.

Have you tried doing a reset of the Buds? https://www.samsung.com/us/support/troubleshooting/TSG01218103/

Also, be sure the apps and phone are fully updated.

If you continue to experience these symptoms when trying to connect, we recommend having the Buds evaluated at an authorized service location. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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