Got my z fold4 during pre-order. Everything works well over the last 2 months and one day after 30-45 minutes of usage I noticed a bright spot on the main screen. Lo and behold some dead pixels right there. I called Samsung support which is not helpful at all. I made an appointment online with the closest Samsung store and the wait is 2 weeks.
Sigh...... I had higher expectation of Samsung quality and customer support.
I'll report back on how the repair goes. I hope they don't give me grief and the repair experience will restore my faith in Samsung.
When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.:http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/
When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.:http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/
