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Original topic:

AKG Bundled Earbuds Not Being Detected

(Topic created: 03-18-2020 12:46 PM)
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userhmbuaC6lH7
Constellation
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Galaxy Note Phones

The AKG earbuds that came with the phone (USB type-C) is not working when I plug it into my phone. I have no other means of finding out if they work with other devices as everyone else in my household is with Apple. 

 

Problem: When I plug the earbuds into the phone, the phone will still play music through its speakers and Not through tht e earbuds. I have tried waiting a little bit and it's still not working. I have cleared the cache partition and downloaded the app: Samsung Type-C. To no avail, the phone is still playing sound through the speakers. Charging the phone is completely fine though..

 

Any other suggestions Samsung? These are the only earbuds that I have because I lost my Gear iconX a couple weeks ago.

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77 Replies
userrLtoleqLOe
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Galaxy Note Phones

there is a setting somewhere, i unchecked one and suddenly headset symbol was gone. I can't find the setting anymore now . Please help asap i need music

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usereb9eYrngLj
Constellation
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Galaxy Note Phones

I'm also having the same problems with my Note10. It's difficult to check if the problem is with the earbuds or with the phone

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usergkmyk19qwo
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Galaxy Note Phones

I tried all the steps but I'm still facing the same problem

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userRA4VrwlMql
Astronaut
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Galaxy Note Phones

I have a Note 9 and the AKG USB Type C headphones does not work for phone calls. Once the phone is dialed audio turns off. I can use them on all media.

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userZ7BwZUkCOb
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Galaxy Note Phones

I'm having the same issues with my Samsung S20 Plus. It's 2 months old. It seems to me that my phone is charging my bundled AKG headphones as it detects it as another USB device and not a headphones. Is the replacement option available for me as well?

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user6Z8ECinMxL
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Galaxy Note Phones

I have the same problem here please i need help

Anonymous
Not applicable
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Galaxy Note Phones

I am having this same issue. They headphones work perfectly in my Galaxy Book Tablet but will not work in my Galaxy NOTE 10 + - I have done the WIPE CACHE Partition. Can anyone help?

renanmrg
Astronaut
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Galaxy Note Phones

The same here

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user3uMmboqeDZ
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me also please3 help.. this kind of thing happen to my rm4200 phones.. even rm1000 until now no issue.. very frustrated...


@user6Z8ECinMxL wrote:

I have the same problem here please i need help


 

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SamsungRei
Community Manager
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Galaxy Note Phones

If troubleshooting is not helpful, please send a private message with the full model code of the phone, the IMEI number of the phone, and a copy of the receipt or lease agreement from the service provider so we may look into your options. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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